Terms and Conditions
Please read and accept these terms and conditions prior to your first coaching call with Kathryn. By submitting/signing this document, you confirm that you have read and accepted these terms and conditions.
Disclaimer
Thank you for choosing to work with Kathryn Stimpson. Support from Kathryn is not a substitute for medical, nutritional, lactation, psychological or therapeutic care, and it is also not a substitute for counselling, diagnosis, treatment or any other type of medical care. Please consult your doctor or other suitably qualified professional if you have any concerns regarding you or your child’s health or wellbeing.
Guarantees
Coaching with Kathryn is educational, informative and supportive. Kathryn does not guarantee a particular outcome or result, or within a particular timeframe. She offers gentle and holistic sleep coaching, which does not include cry-it-out, or modified versions of it, sometimes referred to under the synonyms; ‘controlled comforting’, ‘spaced soothing’, ‘rapid return’, ‘delayed comforting’, ‘scheduled comforting’, modified extinction’, ‘graduated extinction’, ‘crying down’.
Kathryn endeavours to provide you with supportive, holistic, compassionate, developmentally and age appropriate, respectful information that fits with your parenting style.
Equality and non-discriminatory practice
Kathryn promotes an inclusive, non-judgmental service, and will not knowingly discriminate against anyone on the basis of their race, sexual orientation, parenting style, disability, cultural beliefs, marital status or religion. If there is anything you would like Kathryn to be aware of, please make this clear in the initial questionnaire that you complete regarding your child’s sleep.
Scope of practice
By choosing to work with Kathryn, you understand that she does not tell you what to do, she works with you to find a solution that is sustainable for your family. Kathryn makes suggestions and provide education and information based on her qualifications, training and experience. You are responsible for whether you choose to implement any suggestions offered.
In particular, by choosing to work with Kathryn, you agree that:
1. You will work within safe sleep guidelines
2. You will disclose any relevant medical problems (yours or your child’s) that may have a bearing on sleep.
3. You understand that if Kathryn is concerned for the welfare of your child, she has a duty to report this to the relevant health and/or safeguarding service in your local area. This will always be with your knowledge except in cases where the immediate safety of the child takes priority.
4. You understand that you will be providing certain personal details which I am required to keep. All information is stored on a password protected online system and will never be shared with any other third party.
5. All payments are expected via Kathryn’s website or via Paypal in full prior to your relevant call/start of your support package.
6. Your sleep support is bespoke to you, and should not be shared with other third parties, as the information may not be relevant.
Cancellation Policy
It is your parental right to cancel at any time if you do not feel that sleep coaching is right for you or your child.
Price & Payment Policy
Price is stated in GBP. If you are placing a booking from outside the UK, prices may vary depending on the current exchange rate
Full payment is required at the time of booking
You may cancel 7 days prior to your consultation to receive a 100% refund
You may cancel 2 days before your consultation to receive a 50% refund
If you cancel with less than 48 hours notice of the consultation date or do not attend, no refund is issued.
No refunds are issued once the coaching calls/support has commenced.
Your refund will be received withing 7-10 business days, depending on your payment method. All refund & cancellation requests must be emailed to: kathryn@kathrynstimpson.com
Rearranged Coaching Calls
Coaching calls must be rearranged 48 hours or more before your appointment where possible.
If Kathryn has to cancel, she will offer an alternative appointment which will be mutually convenient to both parties.
Support Packages
Kathryn provides support as set out in the option you have purchased.
Accelerator + Sleep Coaching Package
This 6 month Sleep Coaching Package consists of:
Sleep & Activity Analysis
Weekly Whatsapp Support
Personalised Sleep Plan
Regular Video Calls:-
Month 1: 2 x 1 hour calls
Month 2: 2 x 1 hour calls
Month 3: 1 x 1 hour call
Month 4: 1 x 1 hour call
Month 6: 1 x 1 hour call
0-5 Years Gentle Sleep Plans
This is priced at £999, however the client can pay in monthly installments of £169 per month.
Accelerator Sleep Coaching Package
This 3 month Sleep Coaching Package consists of:
Sleep & Activity Analysis
Weekly Whatsapp Support
Personalised Sleep Plan
Regular Video Calls:-
Month 1: 2 x 1 hour calls
Month 2: 2 x 1 hour calls
Month 3: 1 x 1 hour call
0-5 Years Gentle Sleep Plans
This is priced at £840, however the client can pay in 4 monthly installments of £210 per month.
Individual Sleep Coaching Call
This consists of a 1 hour Video Sleep Coaching Session with first steps on how to improve your child’s sleep. This also includes a Sleep and Activity Analysis for your child and Personalised Sleep Plan Summary. This is priced at £120 per hour. After the Single Sleep Coaching Call this does not include follow up support and if this is something require, then please speak to Kathryn about an upgrade to Accelerator or Accelerator+ Sleep Coaching packages
Kathryn also offers bespoke Sleep Coaching Packages. If you feel you need further support than what is offered in the current Packages. Please get in touch with Kathryn for more information on kathryn@kathrynstimpson.com
Business Working hours
Kathryn does not work on weekends or public holidays, and therefore any contact on these days will be answered on the next working day. She works part time between the hours of 9am-9pm Monday, Tuesday, Wednesday and Friday. These hours are reduced within the school holidays.
Kathryn works internationally, and resides in the UK, on GMT or British Summer Time (GMT+1). She endeavours to be flexible for her international clients, but does not generally answer emails or calls outside of 9am-9pm UK time.
Comments, compliments and complaints
Kathryn strives to provide a high-quality service that meets your needs. If you have enjoyed working with Kathryn and you feel that you and your family have benefited from her expertise, please consider leaving a video or written review. Kathryn shall invite you to do this by answering a short feedback form.
In the unlikely event that you are not satisfied with the service Kathryn has provided, within the terms and conditions stated here, then in the first instance, please contact Kathryn personally, who will try to resolve the dissatisfaction. Kathryn is fully insured for her work as a Sleep Coach.
Kathryn enjoys good working relationships with all her clients, and she looks forward to hearing all about you and your family in the near future. If you have any questions at any time about this service, please email kathryn@kathrynstimpson.com
